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Troubleshooting B-1

Troubleshooting

This appendix provides some tips and strategies for resolving some of the problems you might

encounter while installing or using your modem.

Problems

Encountered

The modem fails to accept commands to dial or to answer a call.

Cause

There may be an improper telephone line connection.

Solution

Make sure the telephone cable is attached to the

Telephone Line

jack, and that

the phone set is connected to the

Phone

jack on your modem.

Check that all devices are switched on.

The modem cannot connect to the Internet at 56,000 bps.

Cause

This may be due to line conditions in your area. Due to FCC regulations and/or

line conditions, it is not always possible to achieve the maximum data

transmission rate.

Solution

Try moving the telephone line away from any power source, monitor, printer,

other computer cables and remove other telephone equipment from the line.

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Creative Blaster v.92 External Especificações Página 29